At Despoke (“we”, “us”, ”our”), understand the importance of privacy and we want to thank you for trusting us with your personal information. Our Privacy Policy (The “Policy”) describes how we gather, use and share your information when you visit our website despoke.io. Our Policy is based upon the values set by the “Canadian Standards Association’s Model Code for the Protection of Personal Information” and “Canada’s Personal Information Protection and Electronic Documents Act”. By using our services, you acknowledge and accept the practices described in this Policy

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What information about customers do we collect?

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Information you provide us

We receive and store information you provide us through your website searches; when you make an order; provide us with information in your personal account, communicate with us by e-mail, phone or otherwise; provide and rate reviews. The information you may supply us with is the following:

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• Your name and address

• Your e-mail address and password

• Credit card or any other payment information

• Products you viewed, searched for, and purchased

 

It is your right to not provide us with the above information however this will limit your possibilities of using our services.

Automatically collected Information

By using our services and website, we automatically collect information about:

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• Your IP (Internet Protocol) address and web browser

• Session information: this helps us gather information on page response times, errors, length of visits and page interactions

• When you visited the website (URL Clickstream)

• Cookie data (for further information on “cookies” please visit allaboutcookies.org)

 

Access to your information

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Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

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Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information. Providing us with your Personal Information is your decision. However, your decision not to provide certain information may limit our ability to provide you with our products and services.

Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Safety of Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss, unauthorized use, access or disclosure. We will make information available to you about our policies (The “Policy”) and practices with respect to the management of your Personal Information.

Third-Party Advertisers and Links to Other Websites

Our website may include third-party advertising and links to other websites. We do NOT provide any directly identifiable customer information to these advertisers or third-party websites. These Third-Party affiliations and websites are not governed by this Privacy Policy (The “Policy”). Although we endeavour to only link to sites with high privacy standards, our Privacy Policy (The “Policy”) will no longer apply once you leave our website. Additionally, we are not responsible for the privacy policy practices employed by third party websites. Therefore, we strongly suggest that you examine the privacy policy of those sites to learn how your information may be collected, used, shared and disclosed.

Questions or Enquiries

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting:
Info@despoke.io
We will gladly answer all of your questions.